How do I sign up for a Block of the Month Program?
Just add the subscription reservation fee into your cart and check out. This will give us your information so we have all your details on file for the program.
How do I pay for my monthly fees?
We will bill your card monthly. If you your credit card expires or won't go through. We will send you an email link to update your credit card. When you update your card, your transactions will resume.
If you're an International customer and the website will not let you complete the registration, please email us. We can process your transactions through Paypal.
I am missing a package?
Please contact us within 30 days so we can research what might have happened. This way you can file a claim with the shipper if necessary. From time to time packages do get lost or sent to the wrong address. If it is our error we will do whatever we can to make it right. Please keep track of your packages. Missing packages that we have been notified of after 30 days will be addressed on a case by case basis.
Do you charge sales tax?
Sales tax of 6.625% is included for New Jersey Residents only.
Where do you ship from?
We ship from Midland Park, New Jersey.
How long does it take you to ship?
We usually ship with in 24-48 hours with the exception of Sundays and Holidays.
Ack! I cut something wrong – can I get more of a specific fabric?
We usually keep a small reserve of the fabrics for the programs we are running. Just email us what you need and we’ll let you know what we have available.
Do you ship internationally?
Yes – we ship to the UK, Australia and Canada. Shipping rates vary by program. If the details are not noted in the program sign ups, please contact us directly with any specific questions.
International customers are responsible for any customs, duties and taxies. We cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international transaction. All prices are in US dollars. We are not responsible for any exchange rate differences.
What payment methods do you accept?
We accept VISA, Mastercard, Discover, American Express and Paypal. We do not accept checks. We reserve the right to refuse any order. We also reserve the right to perform additional security checks on payment methods in some cases.
What is your return Policy?
We want you to love your purchase! If for some reason you are not satisfied, please let us know. We have a 30 day return policy for any damaged items or errors on our part. Please check out your purchase when it arrives. If there is an issue please contact us with the details so we can provide additional instructions on how to expedite the return process.
Reservation fees and membership fees are non-refundable. Sale items are final sale – not returnable. Due to copyright laws, patterns and books may not be returned.
Refunds will be issued once items are returned to us. Refunds will not be given for shipping charges. Refunds on shipping charges for refused or abandoned packages will be at our discretion. All returns must be in original condition and packaging. They must not have a smoke odor to them. Returns that have a smoke order will not be refunded.
Can I combine promo codes/coupons?
Promo codes cannot be combined with other offers, discounts and/or promotions. Generally, only one promo code can be used per order. Some exclusions may apply. Each promo code is valid for a limited time only and expires on the date specified in the offer. Promo codes are subject to product availability. The Quilt Spot reserves the right to deny fraudulent use of a promotional code.